Disk Quota Exceeded errors in emails

• Applies to: DV
  • Difficulty: Easy
  • Time: 10
  • Tools needed: Plesk administrator access
• Applies to: DV 4.0
  • Difficulty: Easy
  • Time: 10
  • Tools needed: Plesk administrator access

Overview

This error occurs when you have a disk quota for an account exceeded or one of your email users no longer has enough space for the message being sent to them.

Symptoms

• You can no longer receive emails.
• Emails bounce with a Disk Quota Exceeded error.
• Webmail stops working.
• Cannot upload using FTP, et cetra.

Instructions

1. Log into your Plesk Control Panel.
2. Navigate to the control panel in your domain.
3. Click on Mail Accounts.
   
4. Select the email address in question.
   
5. Under the Mailbox section, enable the Default size (Unlimited), or select Another Size and set a the disk space to a larger size.
   
6. Click the OK button to save your changes.

Resources

• Add temporary disk space
• What is the difference between domain disk space and hard disk quota?