Getting started with the Grid

  • Applies to: Grid
    • Difficulty: Medium
    • Time Needed: 60
    • Tools Required: Account Center access


The following article will get you familiar with your new Grid hosting account, including the Account Center, our world-renowned support department, and the rest of the (mt) tools that come with your new service.

 Advanced Support can help!
(mt) Media Temple offers assisted site migrations via Advanced Support, our premium services division. To learn more, please click here.

 Are you moving from another host?
Check out our Migrating your websites to the Grid article to make your transition as smooth as possible.

Account Center

The Account Center is the main secure interface to manage your domain and Grid. For more information, please see: Account Center information.

Set the Server Administrator password

For obvious security reasons, the Server Administrator password is not included in your Service Activation Letter. You will need to reset the password to gain access. Please see: How can I change the password for the Server Administrator?

Additional FTP user

This article will guide you through creating an additional FTP user.

Server Guide

The Grid Server Guide is where you can find clear and concise information about your hosting service. Everything from mail settings and FTP login information to sample connection strings is available and is dynamically generated, allowing you to simply copy and paste the information directly into your own apps, scripts, and configuration files. We also include links to most relevant helpful articles that will save you time from searching.

Server Guide

Control Panel

Every Grid includes a comprehensive suite of tools to manage every aspect of your hosting service. This control panel is built right in to your Account Center. Many of the topics covered in our articles involve interacting with your Control Panel. This is also where you can view your current bandwidth and GPU Tool usage. Manage your advanced GridContainer or just the basics, like adding email users and installing managed applications.

Create email accounts

Grid Pro and Elite plans have the option to use Google Apps for Work instead of Mail by (mt). This powerful suite of web applications includes @yourdomain email accounts. Please navigate here for help getting started. 

Mail by (mt)

Mail by (mt) is our webmail client for Grid customers. It's built on a powerful new infrastructure to deliver business-class email at no additional cost. Learn more.

This article walks you through the steps for creating email users. Once your email account is created, we have tutorials on how to add it to your favorite email client. We also have an auto mail config tool that will set up your email account on your email


Never worry about having to change one of your user's passwords again! Invite your email users to their very own control panel designed to free you from performing trivial administration tasks. You now have the extra time to manage what's important to you. We also include quickstart guides to webmail and email program setups right inside the panel. For more information, please see: Introduction to uControl.

All uControl features are also available through the Settings tab of Mail by (mt)!


MySQL database

Databases on the Grid utilize our powerful SmartPool system. Here are some helpful articles to get you started:


You can also purchase a MySQL GridContainer if you wish to have dedicated resources for your databases and more configuration options. For current GridContainer prices, click here.


24/7/365 Phone and Chat Support

We are a true 24/7/365 company. What this means to you is that you have total, around-the-clock access to our renowned Customer Support Department.

Phone Support

(310) 841-5500. Call us anytime and you'll be connected to our support center which is based entirely out of Los Angeles, California. You'll be happy to speak with what we consider the best support personnel in the industry. Outside of the USA? We have international numbers.

Secure Online Support

From your Account Center, you can submit a support request for your specific question or open a live chat with one of our support agents..

(mt) Account Center

The Account Center is (mt)'s gorgeous all-in-one hosting control panel and account management center. The Account Center is custom-tailored to fit the needs of the modern webmaster. The single source for all your support requests, billing inquiries and more!

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