Introduction
The following tutorial is provided as a courtesy to our customers to help you configure your mail software to work with (mt) Media Temple's hosting solutions.
Third-party software can not be supported directly by (mt) Media Temple. If you have further questions about configuring Windows Live Mail, please visit http://support.microsoft.com/.
Requirements
Before you start, be sure you have these handy:
- Your domain name: mt-example.com.
- Your email address: KB-User@mt-example.com.
For more information, please read this article: Creating a POP/IMAP email account. - Your email password.
- Your access domain. Read our article What is an "Access Domain"? for more information.
Configure Windows Live Mail
- Open Windows Live Mail.
- You will be prompted to create an email account.
- Next, enter your Account Settings.
- My incoming mail server is a (select IMAP or POP) server. We suggest IMAP. Learn more here.
- Incoming server: xxxx-xxxx.accessdomain.commail.mt-example.com
- Port: 143 for IMAP or 110 for POP
- This server requires a secure connection (SSL) should be unchecked.
- Log on using: Clear text authentication.
- Login ID: KB-User@mt-example.com
- Outgoing Server: xxxx-xxxx.accessdomain.commail.mt-example.com
- Port: 25 or 587
- This server requires a secure connection (SSL) should be unchecked.
- Please check the box for My outgoing server requires authentication.
- You should now get a success message. Please continue:
- You will now get a message that your folders are downloading:
- Please verify that your folders are correct, then click OK:
- You should now be able to send and receive emails:
TIP:
- If you can't send or receive, try using our webmail application. FOr more information about webmail, please see: Using Webmail. If webmail is successful, please check your settings again.
- If you have trouble sending email, you may want to check if Port 25 is blocked.
- Troubleshooting common issues with email
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