Account verification

• Applies to: All Service Types
  • Difficulty: Easy
  • Time Needed: 10
  • Tools Required: None

Overview

The Account Verification process is used in the following situations:

• An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary email address on file for their account.
• The account in question is closed, and the Account Owner does not remember the previous AccountCenter password. Please see: How do I re-open a closed account?

Instructions

You can reset your password at the AccountCenter login page, by requesting a link be sent to the email address on file for your account. However, if your email address is invalid or inactive, you will need to complete the Account Owner/Account Contact Email Update Request, located at the "Legal" section of the (mt) Media Temple website.

Account Owner/Account Contact Email Update Request

The Account Owner/Account Contact Email Update Request form requires the following information:

• Domain Name and/or Account Number
• First and Last name, as listed on the account
• New primary email address for account correspondence
• Copy of a Government-issued identification. Examples include: Passport, Photo ID, Drivers License, etc.
• Signature and Date

Your request and all supporting documentation can be sent via fax to [phone], or via email to [e-mail]. Once the form has been completed, you will receive an email at the email address you provided on the form, which will contain a link that will allow you to reset your password for the AccountCenter.

Resources

• Introduction to your account with (mt) Media Temple
• AccountCenter information
• Logging into the AccountCenter
• Billing information