How do I initiate a support chat?

• Applies to: AccountCenter
  • Difficulty: Easy
  • Time: 3 minutes
  • Tools needed: Account Center access

Overview

You can initiate a support chat at any time when logged into your Account Center.

Instructions

1. Log into your Account Center.
2. Look to the bottom right corner to find the contact us widget.
   
3. Select the first icon to on the left, which looks like a chat bubble.
4. Choose the proper queue from the dropdown.
   
5. Provide a brief description of the issue and click START CHAT.
6. A support agent will be with you shortly.

FAQs

When I select the chat icon, I do not get the option to choose a queue. I only get the option to leave a message. Am I doing something wrong?

You should be able to reach us via chat at any time. If you are unable to connect, we may be experiencing an issue with the chat support feature of the AccountCenter, or it may be temporarily unavailable. In these rare cases, you are still welcome to submit a support request or contact us by telephone.

Resources

• Logging into the Account Center