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How can I configure email in Thunderbird?

  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, Thunderbird
  • Applies to: All DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, Thunderbird

 

Introduction

Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client developed by the Mozilla Foundation. The following article will show you how to setup Thunderbird, the email application, with your email account(s) using the preferred IMAP protocol.

TIP:

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Requirements

Before you start, be sure you have these handy:

READ ME FIRST

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

READ ME FIRST

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

Configure Thunderbird

Thunderbird 60.8.0 (Mac)

  1. Launch Thunderbird.
  2. Under the "Set up an account" section, click Email.

    T-1.png

  3. A pop-up menu will appear. Fill out the appropriate information as shown below:

    T-2.png

    • Your name: The name associated to the email address.
    • Email address: Type your full "user@example.com" email address.
    • Password: Type the password associated to your email address.

  4. When you've finished filling out the above form. Click Continue.
  5. Thunderbird will automatically attempt to configure your mail settings. In the image below, Thunderbird was able to successfully configure itself on the first try. However, if we want to double-check or make adjustments, click on Manual config.

    G-1.png

  6. Fill out the appropriate information as shown below:

    G-2.png

    • Incoming: IMAP or POP. We recommend using IMAP.
    • Server hostname: Input your email access domain.
    • Port: We recommend 993 for Incoming, and 465 for Outgoing. For more information on port numbers, click here.
    • SSL: We recommend using SSL/TLS.
    • Authentication: Normal Password
    • Username: Type your full "user@example.com" email address.

  7. You can click Re-test to ensure your settings are correct. Then click Done.
  8. Great! Your account should now be added and can be accessed by clicking on the email address in Thunderbird.

    G-3.png

 

  1. Launch Thunderbird.
  2. Under the "Set up an account" section, click Email.

    T-1.png

  3. A pop-up menu will appear. Fill out the appropriate information as shown below:

    P-1.png

    • Your name: The name associated to the email address.
    • Email address: Type your full "user@example.com" email address.
    • Password: Type the password associated to your email address.

  4. When you've finished filling out the above form. Click Continue.
  5. Thunderbird will automatically attempt to configure your mail settings. In the image below, Thunderbird was not able to successfully configure itself on the first try. Therefore, if we want to double-check or make adjustments, click on Manual config.

    P-2.png

  6. Fill out the appropriate information as shown below:

    P-C-1.png

    • Incoming: IMAP or POP. We recommend using IMAP.
    • Server hostname: Input "mail.example.com" (replacing example.com with your domain name).
    • Port: In this example we used 143 for Incoming, and 25 for Outgoing. For more information on port numbers, click here.
    • SSL: When possible, we recommend using SSL/TLS. However, in this example we do not have an appropriately named SSL certificate. As such, this can be set to "None."
    • Authentication: Normal Password
    • Username: Type your full "user@example.com" email address.

  7. You can click Re-test to ensure your settings are correct. Then click Done.
  8. Great! Your account should now be added and can be accessed by clicking on the email address in Thunderbird.

    P-5.png

 

 

Thunderbird (Legacy Version)

For these instructions, we will be using IMAP with SSL.

1. Launch Thunderbird.

2. From the top menu, choose File > New > Mail Account:


More info here.

This will open a new window where you enter your email information.


Make sure the "Remember password" box is checked to avoid having to re-enter your password.

3. Thunderbird will attempt to find your incoming and outgoing mail server information. Thunderbird should automatically configure your account for you. If not, proceed to the next section.

Manually configure Thunderbird

If you experience difficulty with automatic setup, follow these instructions to manually configure Thunderbird.

1. Click on Stop.

2. Next, click on Manual Setup to enter the correct account information.

3. This opens a new window for your server settings. If it's not already selected, click on Server Settings. We will use this page to setup your incoming mail server. For Server Name, type in your "email access domain". Under Security Settings, choose SSL/TSL for Connection security. Also, make sure your User Name is your full email address.

Confirm your settings with this example. Thunderbird_GS_Server_Settings_Feb_2013

 


Confirm your settings with this example.

4. Now, let's move on to your Outgoing Server (SMTP) settings. Choose the outgoing server which Thunderbird created for this account, and click on the Edit... button.

5. For Connection security, select SSL/TLS. Under Security and Authentication, make sure that Authentication method is Normal password. Your User Name should be the full email address.

 

Again, the "email access domain" of "xxxx-xxxx.accessdomain.com" is used as an example; please use your unique email access domain here.


Enter your account information as illustrated by this example.

Now, go ahead and click OK to return to the main settings page. Then click OK again to return to Thunderbird's main window.

6. Next, click on Get Mail from the top menu.

FAQs

Q: What ports do I use?
A: It's possible you may need to manually set the port numbers in Thunderbird. You may also want to test that they are working from your location using the telnet command.

Protocol Ports
IMAP 993^, 143
POP 995, 110
SMTP 465^, 25, 587
^ The ports used for our IMAP instructions using your access domain.

Q: Where can I get extensions and themes (add-ons)?
A: Extensions and Themes can be downloaded from Thunderbird Add-ons.

Q: I am having difficulty sending or receiving email. How can I check my settings?
A: At some point, you might find you're having trouble sending/receiving emails. You may want to check your settings. To do this, simply launch Thunderbird and click on Tools > Account Settings. Please compare your settings to the settings provided in this article.

Q: Where can I find additional support for Thunderbird?
A: Mozilla has created a great community for Thunderbird. You can get started by visiting Mozilla Messaging Support. Should you need to ask a question, you can do so here.

 

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