Our AccountCenter now allows you to request a call from a support agent to speak with you about any issues you are having with your (mt) Media Temple services.
Creating a call request
- Log into your AccountCenter.
- Hover over the SUPPORT tab and click on REQUEST A SUPPORT CALL.
- On the following screen, you will be able to enter the number to be reached at. Then select the type of support needed and provide us with a brief description of your issue. Please try to include important information like error messages or the domain that your issue is related to.
- When the form is complete, click Request Call.
- You will see a confirmation screen when the request has been submitted. Once your request has been received, you will be contacted by the next available agent.
Cancelling a call request
On the confirmation screen, you will see a CANCEL CALL button. If you would like to cancel your request, simply click this and your requested call will be cancelled.