Using Webmail by Media Temple

  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, Internet access
  • Applies to: Premium WP / Managed WP Pro, Personal, Elite
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Email account, Internet access


We are proud to introduce you to our latest product for Grid customers. Mail by (mt) is our webmail client for our Grid customers. It's built on a powerful infrastructure to deliver business-class email at no additional cost.


Mail by (mt) is our webmail client built for our original WordPress hosting customers, now known as Managed WordPress. The following article will get you familiar with the basics of our business-class Mail by (mt) email system.

For customers that obtained Managed WordPress packages offered by Media Temple after February 23rd, 2015,  you will want to refer to the getting started article for Google Apps for Work.


Before you start, be sure you have these handy:

  • To access Mail by (mt), you will need to have already migrated your mail to this new service.
  • Your domain name:
  • Your email address:
    For more information, please read this article: Creating a POP/IMAP email account.
  • Your email address:
    For more information, please read this article: Creating a POP/IMAP email account.
  • Your email password.
  • Your access domain. Read our article What is an "Access Domain"? for more information.

Using Mail by (mt)

You can login using the following URLs:


Be sure to login with your full username such as


You can login from the Email panel of your WordPress console in the AccountCenter.


At the login prompt, be sure to login with your full username such as

Introduction to the interface

The Mail by (mt) interface is intuitively designed. We hope you just start using it! Here are some tips in maneuvering about the application.

  • The folder list (1)
    The menu at the left hand side of the screen shows all the mail folders in your email account.
    You will always find the first five as follows:
    • Inbox
    • Drafts
    • Sent
    • Spam
    • Trash
      You can also create additional folders. Any folder name in bold will have a number in parentheses denoting the number of unread email(s).
  • The action bar (2)
    This part of the screen contains a number of icons that allow you to perform different actions, depending on what is being shown in the main part of the window (4). In this example, the 7 icons have the following functions, from left to right:
    • New: Creates a new email message, contact or calendar event.
    • Get Mail: Checks for new messages in the current folder.
    • Reply: Creates a new message in reply to the currently selected one; it will be addressed to the sender of the selected message only.
    • Reply All: Similar to "Reply" but the reply will also be sent to all of its recipients. This makes sense if the message was sent to a group of people and you want all of them to receive your answer.
    • Forward: Forwards the currently selected message to another person.
    • Spam: Marks the current message as spam.
    • Delete: Delete the currently selected message(s), that is, move them to Trash.
  • The application bar (3)
    The three icons at the top of the screen give you access to different applications which are part of Mail by (mt). This includes the mail component that you have just viewed. In addition to that, there is Contacts, Calendar, and Settings. Finally, the Sign Out button terminates your mail session.


    You should always logout after using Mail by (mt) to make sure that nobody else using the same computer will be able to access your emails or send messages from your account.

  • The message list (4)
    This part of the screen displays the list of all messages in the folder.
    • To view a message, double-click on it. If you're in a three-pane view, just tick the box and it will appear on the right.
    • You can also select a message by clicking on it once and then perform some action on it using one of the buttons in the action bar, e.g. Reply.
    • You can select more than one message by holding the Ctrl/Cmd key and then clicking on a number of messages in succession. To select a range of messages, select the first message, hold the Shift key and then click on the last message you want to select.
    • Finally, you can also drag-and-drop messages to another folder. Just select them and drag them over to one of the folders in the folder list to the left by holding the mouse button. This also provides another way of deleting messages -- just drag them into the Trash folder.

Compose & send email

1. From the top right side, click on New and select New Email.

2. Compose your message by completing the form.

3. Click the Send Email button to send your message.

Create a new folder

1. Click on the + (plus sign).

2. The new folder appears with the default folder name. Enter your desired folder name and press enter on your keyboard.

3. You are immediately taken to your new folder.

Create a contact

1. Click on the Contacts icon at the top of the window.

2. To add a new contact, click the New Contact button.

3. Enter your contact's information in the appropriate fields. You can add optional information using the "More Information" menu.

4. Click the Save Contact button to save the contact to the selected address-book.

Adding a picture to a contact

1. Click the silhouette icon by the contact's First Name field to open a file selection dialog window.

2. Browse your computer for the picture you want to add, then click the OK button.

3. Click on the Save Contact button to save your changes.

Create a calendar event

1. Click on the Calendar icon from the top menu.

2. Select the time/date by double-clicking on the schedule in the right pane. Your event will be created, just enter the details.

3. Click the Save button to save your event.

The new event will be created in the calendar that's currently highlighted in the left pane. The schedule in the right panel displays events from all calendars whose check-box is ticked.

Spam filtering

For information and instructions, please see: Anti-Spam Settings.

Adding a signature

1. Select Webmail Settings.

2. Scroll down to Signature.

3. Type your signature in the textbox.


4. Select Save Settings.

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