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How do I respond to a support request?

  • Applies to: All Service Types
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: AccountCenter access

Overview

As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond to provide written authorization for your request.

Instructions

Responding to a support request is simple. Here's how:

  1. Log into your AccountCenter.
  2. Scroll down to SUPPORT CENTER. Then select the desired support request.

    If you wish to view/respond to an older support request, you can select "View all Support Requests."

    sr-1.png

  3. You will be asked to rate your support experience. You can do this by viewing the most recent response and filling out the appropriate box.

    If you wish to skip this step, you may click "No, thanks, continue with support request."
    sr-2.png 
    sr-3.png

  4. Type out your response in the provided box. If you feel your issue has been resolved, you can also feel free to note that using the appropriate box. Once you are finished, press Submit Response.

    sr-4.png

FAQs

How do I close a support request?

All support requests are automatically closed after nine days if you have not submitted a response.

If you would like to close a support request immediately, you can follow the above steps 1 - 4 to access your support request. Instead of composing a reply, tick the box for Mark this issue resolved and click the SUBMIT RESPONSE button.

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