CloudTech is a monthly, subscription-based premium support offering. It provides specialized assistance for your Media Temple hosting services. CloudTech helps clients of all sizes and technical abilities to get the most out of their servers.
Check out this video for additional insight:
What can CloudTech do for you?
An "always-on" CloudTech subscription includes the following benefits:
- Enhanced security - With a fully-featured CloudTech Security Pack included, our experts monitor your website for vulnerabilities, alert you to any potential compromise, and help clean things up if the unthinkable occurs.
- Priority hotline - Go right to the front of the line with priority response times and dedicated CloudTech support channels.
- Proactive monitoring - We're up all night, so you don't have to be. Let CloudTech engineers keep a close eye on your site's performance, 24/7/365.
- Service on demand - CloudTech comes with a set number of monthly credits for on-demand services, one service per credit.
How do I let CloudTech know what my needs are?
When you sign up, a CloudTech expert will reach out to you personally to welcome you to the Always-On experience and let you know how to request services or reach out to the CloudTech team.
Depending on your needs, we also offer more in-depth solutions. Please contact us at 310-841-5500 to discuss further.
How do I become a CloudTech subscriber?
CloudTech may be purchased directly through your AccountCenter or via this link. Or, any customer service or sales rep can enroll you via support chat or over the phone.
How quickly can my CloudTech subscription be enabled?
If you order CloudTech through the AccountCenter or a support request, we will generally be able to activate the service within 24 hours. If you would like the service enabled immediately, please open a support chat or give us a call.