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Installing a (mt) Media Temple SSL Certificate

  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access
  • Applies to: Managed WordPress
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access
  • Applies to: DV Developer
    • Difficulty: N/A
    • Time Needed: N/A
    • Tools Required: N/A

Overview

The following article provides information on how to install an SSL that has been purchased through (mt) Media Temple. If you wish to purchase an SSL from Media Temple, feel free to visit our website at https://mediatemple.net/services/ssl/ or find additional documentation here.

If you've purchased an SSL from a third-party provider, you will want to refer to a different set of instructions which can be found below:

Instructions

Automatic installation

  1. Sign into the Account Center.
  2. From the "Overview" page, scroll down to the Add-On Services section. Then click on the Manage button next to the SSL certificate.

    GS-1.png

    If your SSL was recently renewed or purchased, you may be asked to complete some verification steps prior to installing the SSL. Feel free to view additional documentation here for more information on the different verification methods.

  3. Click on Install/Reinstall SSL Certificate.

    GS-1.25.png

  4. Click the Install button.

    GS-2.png

  5. A message will appear informing you that the installation of this SSL will remove any existing certificates that are currently on the site. If you understand this and wish to continue, press OK.

    GS-3.png

  6. When complete a message should prompt, "Success your SSL Certificate was installed."

    GS-5.png

    If instead it updates with an error message, we recommend refreshing the page, then re-attempting the install. If the issue persists, feel free to contact support and we'd be happy to take a look.

 

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

 

Note:
You may also need to enable your newly installed SSL through Plesk or cPanel. Be sure to look in through this article to find your server type and follow the additional instructions.

For Plesk

Please Note: depending on the version of Plesk your server is using, the instructions/icons you see may differ slightly from what is present in this guide (Plesk Onyx Version 17.5.3).

  1. Log into the Plesk control panel for your domain.
  2. Click on Hosting Settings.

    P-1.png

  3. Scroll down to Security. Click on the drop-down menu and select your SSL.

    P-2.png

  4. Scroll down to the bottom of the Hosting Settings page and click Apply.

    P-3.png

For cPanel

Please Note: depending on the theme you are using in cPanel, the instructions/icons you see may differ slightly from what is present in this guide (paper_lantern).

  1. Log into the cPanel account for the domain.
  2. Scroll down to Security. Then click SSL/TLS.

    CP-1.png

  3. Click on Manage SSL Sites.

    CP-2.png

  4. A green lock and correlating expiration date should indicate a successful install.

    CP-3.png

 

Manual installation

    1. Sign into the Account Center.
    2. From the "Overview" page, scroll to the Add-On Services section. Click on the Manage button next to the SSL certificate.

      GS-1.png

      If your SSL was recently renewed or purchased, you may be asked to complete some verification steps prior to installing the SSL. Feel free to view additional documentation here for more information on the different verification methods.

  1. Click on View/Download Certificate Info.

    Man-1.png

  2. You will see the SSL Certificate, Private Key, and CA / Chain Certificate written in plain text. You will want to copy these into a text editor, or simply have this page handy to complete the installation in the following sections.

    Man-2.png

 

For Grid

For recent servers such as the Grid Personal, Pro, and Elite.

  1. Click on the blue Admin button next to your Grid.

    GS-Man-1.png

  2. Once in your Grid Control Panel, click on the desired domain located on the left-hand side.

    GS-Man-2.png

  3. After clicking on the domain, click on SSL Options.

    GS-Man-3.png

    Alternate Version: For legacy servers such as the (gs) Grid Service or Grid Lite.

    • From the "Overview" page, simply click on the target domain.

      GS-Man-4.png
    • Then click Manage SSL Certificate Options.

      GS-Man-5.png
  4. Scroll down to the Certificate section, then click on Import Certificate.

    GS-Man-6.png

  5. Refer back to the previous View/Download Certificate Info page. Copy / paste the information into each associated box.

    GS-Man-7.png

  6. After copy/pasting all necessary sections, scroll to the bottom and click on the Save button.

    GS-Man-7.5.png

  7. The page should refresh, and a notification should indicate the SSL was installed successfully.

    GS-Man-8.png

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

For Plesk

Please Note: depending on the version of Plesk your server is using, the instructions/icons you see may differ slightly from what is present in this guide (Plesk Onyx Version 17.5.3).

  1. Log into the Plesk control panel for your domain.
  2. Click on SSL/TLS Certificates

    P-i-1.png

  3. Click on Add SSL/TLS Certificate.

    P-i-2.png

  4. Certificate Name: type out any name you wish for your personal use.

    P-i-3.png

  5. Skip the Settings/CSR section since we are installing a Media Temple SSL.
  6. Scroll down to "Upload the certificate as text" and copy/paste the information into each associated box. Then click Upload Certificate.

    P-i-4.png

  7. Once the certificate has been uploaded, go back to your Plesk Control Panel and click on Hosting Settings.

    P-1.png

  8. Scroll down to Security. Then click on the drop down menu to select your SSL.

    It will be listed as what you typed earlier in Step 4 for Certificate Name.

    P-2.png

  9. Scroll to the bottom of the Hosting Settings page and click the Apply button.

    P-3.png

  10. That's it! Your SSL should now be successfully installed.

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

For cPanel

Please Note: depending on the theme you are using in cPanel, the instructions/icons you see may differ slightly from what is present in this guide (paper_lantern).

  1. Log into the cPanel account for your domain.
  2. Scroll down to Security. Then click SSL/TLS.

    CP-1.png

  3. Click on Manage SSL Sites.

    CP-2.png

  4. In the Domains section, click on the drop-down and select your domain. Copy/paste the SSL information into each associated box. Then click Install Certificate.

    c-i-1.png

  5. That's it! You should receive a notification to inform you if the SSL was installed successfully.

    c-i-2.png

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

 

Unfortunately due to the custom nature of the DV Developer servers, Media Temple (mt) does not provide support on installing SSLs to these server types at this time.

Please keep in mind that troubleshooting the configuration/functionality of third-party applications is not covered by our statement of support. These resources were provided as a courtesy to assist you to the extent of our abilities. For more information on our statement of support, please see the following: http://mediatemple.net/legal/statement-of-support/

 

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