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How to export emails as a (.eml) file

  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Webmail or Third-party mail client access
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 5
    • Tools Required: Webmail or Third-party mail client access

Overview

The following article provides instructions on how to export email messages as a (.eml) file using some of the common applications used by (mt) Media Temple customers.

STATEMENT OF SUPPORT:
This article contains information on the use of third-party email clients. Please keep in mind that troubleshooting the configuration/functionality of third-party applications is not covered by our statement of support. These resources were provided as a courtesy to assist you to the extent of our abilities. For more information on our statement of support, feel free to click here.

Instructions

Grid Webmail

  1. Log into webmail.
  2. Open the email message you wish to download.
  3. Click on More. Then click on Download Email.

    Web-1.png

 

Horde Webmail

This sub-section applies to domains using Horde as their default webmail client.

  1. Log into webmail.
  2. Open the email message you wish to download.
  3. Click on the + sign. Then click on Save from the drop-down menu.

    Horde-1.png

Roundcube Webmail

This sub-section applies to domains using Roundcube as their default webmail client.

  1. Log into webmail.
  2. Click on the email message you wish to download.
  3. Click on More. Then click on Download (.eml) from the drop-down menu.

    Round-1.png

 

Apple Mail

You may use this method if your email account is configured to Apple Mail as a client.
(This guide is using Apple Mail Version 9.3)

  1. Open Apple Mail.
  2. Click on the email message you wish to download.

    A-1.png

  3. Click on File. Then click on Save As... from the drop-down menu.

    A-2.png

  4. Ensure the "Format" is set to Raw Message Source. Then click Save.

    A-3.png

Outlook

You may use this method if your email account is configured to Outlook as a client.
(This guide is using Outlook for Mac Version 16.16.5)

  1. Open Outlook.
  2. Click on the email message you wish to download.
  3. Click on File. Then click on Save As... from the drop-down menu.

    O-1.png

  4. Ensure the "Format" is set to Email Message. Then click Save.

    O-2.png

Thunderbird

You may use this method if your email account is configured to Thunderbird as a client.
(This guide is using Thunderbird for Mac Version 60.4.0 64-bit)

  1. Open Thunderbird.
  2. Click on the email message you wish to download.

    T-1.png

  3. Click on File. Then click on Save As > File from the drop-down menu.

    T-2.png

  4. Ensure the "Format" is set to All Files. Then click Save.

    T-5.png

Gmail

You may use this method if your email account is configured to Gmail as a client.

  1. Log into the appropriate Gmail account
  2. Open the email message you wish to download.
  3. Click on the G-1.24.png icon. Then click on Show original.

    G-1.png

  4. Right-click on Download Original. Then click Save As... from the drop-down menu.

    G-2.png

  5. Manually type the extension (.eml). Then click Save.

    G-3.png
  6. Your browser may ask you which extension you wish to use. Click on Use .eml.

    G-4.png

 

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