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Installing a third-party SSL Certificate

  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access
  • Applies to: Managed WordPress
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Account Center access
  • Applies to: DV Developer
    • Difficulty: N/A
    • Time Needed: N/A
    • Tools Required: N/A

Overview

The following article provides information on how to install an SSL that has been purchased through a third-party SSL provider. If you are considering purchasing an SSL through (mt) Media Temple, feel free to visit our website at https://mediatemple.net/services/ssl/ or find additional documentation here.

If you've already purchased an SSL directly with Media Temple, you will want to refer to a different set of instructions which can be found below:

STATEMENT OF SUPPORT:
Please keep in mind that troubleshooting the configuration/functionality of third-party applications is not covered by our statement of support. These resources were provided as a courtesy to assist you to the extent of our abilities. For more information on our statement of support, feel free to click here.

Instructions

BEFORE PROCEEDING:
Ensure that you generate a CSR at your (mt) Media Temple server, then submit that CSR to the third-party SSL provider PRIOR to purchasing your SSL. Failure to do so can result in failed SSL installations. If you already have purchased a third-party SSL and forgot the CSR, we recommend generating one by following the instructions here here here, then submitting the CSR to the third-party SSL provider so they may re-issue you a new certificate.

For Grid

For the Grid Personal, Pro, and Elite:

  1. Click on the blue Admin button next to your Grid.

    GS-Man-1.png

  2. Once in your Grid Control Panel, click on the desired domain located on the left-hand side.

    GS-Man-2.png

  3. After clicking on the domain, click on SSL Options.

    GS-Man-3.png

    Alternate Version: For legacy servers such as the (gs) Grid Service or Grid Lite.

    • From the "Overview" page, simply click on the target domain.

      GS-Man-4.png
    • Then click Manage SSL Certificate Options.

      GS-Man-5.png
  4. Scroll down to the Certificate section, then click on Import Certificate.

    GS-Man-6.png

  5. Your third-party SSL provider should have given you an email with text and/or a certificate file. Open these, then copy / paste the information into each associated box.

    grid-1.png

  6. After copy/pasting all necessary sections, scroll to the bottom and click on the Save button.
  7. The page should refresh, and a notification should indicate the SSL was installed successfully.

    GS-Man-8.png

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

For Plesk

Please Note: depending on the version of Plesk your server is using, the instructions/icons you see may differ slightly from what is present in this guide (Plesk Onyx Version 17.5.3).

  1. Log into the Plesk control panel for your domain.
  2. Click on SSL/TLS Certificates

    P-i-1.png

  3. Click on Add SSL/TLS Certificate.

    P-i-2.png
    If your third-party SSL provider gave you a certificate file you can upload them as well by clicking "Browse" the Upload Certificate.

  4. Certificate Name: type out any name you wish for your personal use.

    P-i-3.png

  5. Scroll down to "Upload the certificate as text". Your third-party SSL provider should have given you an email with text and/or a certificate file. Open these, then copy / paste the information into each associated box. Then click Upload Certificate.

    plesk-1.png

  6. Once the certificate has been uploaded, go back to your Plesk Control Panel and click on Hosting Settings.

    P-1.png

  7. Scroll down to Security. Then click on the drop down menu to select your SSL.

    It will be listed as what you typed earlier in Step 4 for Certificate Name.

    P-2.png

  8. Scroll to the bottom of the Hosting Settings page and click the Apply button.

    P-3.png

  9. That's it! Your SSL should now be successfully installed.

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

For cPanel

Please Note: depending on the theme you are using in cPanel, the instructions/icons you see may differ slightly from what is present in this guide (paper_lantern).

  1. Log into the cPanel account for your domain.
  2. Scroll down to Security. Then click SSL/TLS.

    CP-1.png

  3. Click on Manage SSL Sites.

    CP-2.png

  4. In the Domains section, click on the drop-down and select your domain. Your third-party SSL provider should have given you an email with text and/or a certificate file. Open these, then copy / paste the information into each associated box. Then click Install Certificate.

    cpanel-1.png

  5. That's it! You should receive a notification to inform you if the SSL was installed successfully.

    c-i-2.png

After the installation, you may need to wait 5-10 minutes for your browser's cache to update and start prompting your new SSL. If it takes longer than that, you may want to clear your browsers cache, or you can contact support and we can assist you further.

 

Unfortunately due to the custom nature of the DV Developer servers, Media Temple (mt) does not provide support on installing SSLs to these server types at this time.

Please keep in mind that troubleshooting the configuration/functionality of third-party applications is not covered by our statement of support. These resources were provided as a courtesy to assist you to the extent of our abilities. For more information on our statement of support, please see the following: http://mediatemple.net/legal/statement-of-support/

 


Installing a GoDaddy SSL

Currently the Managed WordPress servers are only able to support GoDaddy or (mt) Media Temple SSL Certificates.

To install a GoDaddy SSL, you will first need a Private Key and CSR. You can generate these by following the instructions here. You may also contact Support directly, and we'll be happy to assist you.

Once you've retrieved your Private Key (.key) and CSR (.csr), download these files and provide them to GoDaddy so they may generate an SSL Certificate.

Once GoDaddy has provided you with the SSL, upload the file(s) to your home directory (located above the …/html directory), and open a Support Request to let our support staff know your desire to have a GoDaddy SSL installed. Be sure to include the website name, and the location of the certificate file(s).

 

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